Privacy Policy

Effective Date: 27 July 2026

Privacy Policy for VIPBots.ai

At VIPBots.ai ("VIPBots", "we", "our", or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our AI services, or interact with us.

By accessing or using VIPBots.ai, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Company or business name

  • Billing and payment information

  • Account login credentials

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Cookies and similar tracking technologies

  • Usage statistics

AI Interaction Data

When you use our AI services, we may collect:

  • Prompts and messages you submit

  • Uploaded documents or files

  • Generated responses

  • Usage logs

  • Feedback you voluntarily provide

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI services

  • Create and manage your account

  • Process payments

  • Respond to enquiries and customer support requests

  • Personalise your experience

  • Monitor platform performance

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Send service-related communications

  • Send marketing communications where you have consented or where permitted by law

3. Legal Basis for Processing

Where applicable, we process your information based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of vital interests where applicable

4. Cookies

We use cookies and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Analyse website traffic

  • Enhance security

  • Measure platform performance

You may disable cookies through your browser settings, although some features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Payment processors

  • Cloud hosting providers

  • Analytics providers

  • Email service providers

  • Customer support platforms

  • Professional advisers

  • Government authorities where legally required

All third-party providers are expected to maintain appropriate security and confidentiality measures.

6. Data Storage and Security

We implement appropriate technical and organisational measures designed to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Despite our efforts, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Improve our services

After this period, information is securely deleted or anonymised where appropriate.

8. International Data Transfers

Your information may be processed or stored outside Nigeria where necessary to provide our services. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us using the details below.

10. Children's Privacy

VIPBots.ai is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Services

Our website or platform may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review their privacy policies.

12. AI Services

Our platform uses artificial intelligence to generate responses based on user inputs.

Users are responsible for ensuring they have the necessary rights to submit any content they upload or enter into our AI systems.

We recommend that users do not submit highly confidential, sensitive, or regulated information unless expressly authorised and appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

VIPBots.ai

Nigeria

Email: privacy@vipbots.ai

Website: https://vipbots.ai

If you believe your privacy rights have been violated, you may also contact the appropriate data protection authority in Nigeria.

Last Updated: 27 July 2026